Future Proof Your Business the HR Way: Expert HR Insights with Croner

13th September 2024

Author
Croner

For more than 80 years, Croner has been a trusted provider of HR, employment law, and health and safety services, so read on for valuable advice and real-world examples of how our HR solutions have helped businesses overcome challenges and foster inclusive workplace cultures.

Robot Mascot recently hosted a special event, Future Proof Your Business the HR Way, featuring Jill Coote from Croner. With more than 25 years of experience in employment law, human resources, and organisational development, Jill brought a wealth of knowledge and practical advice to the table.

As part of this, Robot Mascot’s Nicolas Ruston spoke to the Croner team to ask them about some of the most pressing HR questions facing small businesses today. In this comprehensive Q&A, they explore many common HR compliance issues, the importance of clear and concise documentation, and strategies to protect both businesses and employees from HR challenges.

What is the most common HR compliance issue small businesses face?

One of the most common HR compliance issues for small businesses is that the statement of main terms often does not fulfil Section 1 of the Employment Rights Act 1996. This section requires a framework for key clauses, and many businesses limit their rights by not covering ‘what if’ scenarios in their contracts. For example, issues like deduction of wages, short service dismissal, recouping training costs, and the consequences of employees not serving correct notice are often overlooked. Additionally, many businesses lack a handbook that outlines the rules, regulations, and expectations of the business. A handbook is crucial for ensuring consistency and demonstrating fair procedures.

Why is clear and concise documentation important for a small business?

Clear and concise documentation is essential because these documents represent the only rights employers have. A basic template can limit an employer’s rights. Essentially, the contract of documentation is really for the employer, even though we provide them to employees. It’s the audit trail of proof that matters.

What is one key strategy for protecting a business and its employees from HR challenges?

One key strategy is to ensure that all documentation is compliant, maintained, and regularly updated. This helps protect both the business and its employees from potential HR challenges.

Croner - Free Document Critique - HR and Health and Safety

We’ve partnered with Croner – specialists in employment law and health compliance.

Croner are offering a Free Document Critique on employment contracts and safety policies. As a business owner this is a great opportunity to ensure you are compliant and up to date with current legislation.

Book your free consultation and critique today.

Call Jason on 07977730364 or email him at jason.browne@croner.co.uk.

What is your top tip for small business owners to engage and motivate their staff effectively?

My top tip is to maintain regular communication. Keep employees involved in the business and gather regular feedback. I recommend using engagement surveys, team talks, and one-on-one sessions to foster engagement and motivation.

What is your top tip for managing difficult employees while maintaining a positive workplace culture?

To manage difficult employees effectively while maintaining a positive workplace culture, address concerns immediately and ensure you have robust and fair procedures in place. Consistency across the workforce is essential for this.

What things should be included in a basic HR policy for startups?

A basic HR policy for startups should include all statutory requirements from the government. This includes maternity/paternity leave, flexible working, anti-bribery policies, and equality, inclusion, and diversity policies.

How can small businesses stay compliant with employment laws?

Small businesses can stay compliant by outsourcing support, keeping updated with government changes, and relying on credible sources of information—not just Google.

Why is employee training important for future-proofing a business?

Investing in your employees supports both retention and development. Having a structured development plan for your staff helps address their training needs and ensures the business is prepared for future challenges.

Can you share a brief example of an HR challenge you’ve helped a business overcome?

Certainly. We had a case where a business faced false allegations of discrimination. We structured our approach and disassociated any risk by following procedures. A thorough grievance hearing and investigation led to the concerns not being upheld. The problematic employee was toxic, causing constant issues. With a structured audit trail of challenges, our contracts supported the business in achieving a short service dismissal, allowing for a quick removal and closing any potential allegations.

What are two effective ways to create a positive and inclusive workplace culture?

Two effective ways to foster a positive and inclusive workplace culture are maintaining regular communication and celebrating success. These practices help build a cohesive and supportive work environment.

Is hybrid working here to stay, or will companies slowly phase out hybrid and remote roles/contracts as they try to get people back into the office?

Hybrid working is potentially here to stay, but it depends on business requirements. Contracts should clearly outline the dynamics of hybrid work, such as the need to come into the office one day a week. We strongly recommend having a hybrid policy that covers productivity, breaks, and consequences of breaking rules.

What are the biggest HR challenges with remote and hybrid working?

The main HR challenges with remote and hybrid working include managing productivity, whether employees are over-productive or under-productive, mitigating the risk of sensitive data leaks, maintaining team morale, and ensuring effective communication.

Croner supports more than 14,000 UK businesses including large organisations and micro-businesses. For more information, visit Croner.

UP NEXT:

How to Increase Traction for Your Startup

Startup Fundraising | How Does Crowdfunding Work?

How Startups Can Attract and Secure Top Talent